Professional Services Consultant (GRC) – Remote, US-Based Only

No Recruiters Please

About Compliance Scorecard

Compliance Scorecard is an industry-leading provider of comprehensive compliance and cybersecurity solutions, helping Managed Service Providers (MSPs) and their clients confidently navigate complex regulatory frameworks. With nearly two decades of experience in delivering secure, scalable, and user-friendly SaaS platforms, we empower organizations to achieve operational efficiency and compliance excellence.

Position Overview

As a Professional Services Consultant for Compliance Scorecard, you will be an integral part of our mission to deliver exceptional compliance readiness and information security services. In this role, you will independently lead engagements that drive measurable results for MSPs and their clients. You will leverage the power of our Compliance Scorecard platform to streamline project execution and ensure the highest levels of client satisfaction. This is a remote position, available to candidates based in the United States only.

Job Title:	Professional Services Consultant (GRC)	On Target Earning:	$120,000+
Reports to:	Chief Risk Officer/Leadership	Department:	Pro-services

Key Responsibilities

Engagement Leadership

Lead Professional Services Projects: Oversee end-to-end compliance readiness and information security engagements for MSPs and their clients, ensuring timely delivery of milestones.
Client Relationship Management: Serve as the primary consultant point of contact, collaborating with account managers to set clear expectations and maintain consistent client satisfaction.
Project Planning: Create detailed project plans with timelines, milestones, and resource allocation.
Stakeholder Collaboration: Engage with MSP teams and client leadership to align compliance objectives with overall business goals and mission-critical functions.

Compliance Advisory & Solution Delivery

Policy & Program Development: Guide clients in developing and tailoring policies, procedures, and security programs aligned to frameworks such as SOC2, ISO 27001, NIST CSF, and CMMC.
Platform Utilization: Maximize the capabilities of the Compliance Scorecard platform for policy management, control implementation, and progress tracking. Provide feedback to continually enhance the tool.
Gap Analysis & Roadmaps: Conduct compliance gap assessments, evaluate risks, and deliver actionable roadmaps to achieve readiness and maintain ongoing compliance.
Control Design & Implementation: Assist MSPs in designing and integrating both technical and operational controls to meet framework requirements and client-specific objectives.

Client Training & Enablement

Platform Training: Provide hands-on training for MSPs and their clients, ensuring they can effectively use the Compliance Scorecard platform.
Compliance Education: Serve as a “compliance companion,” educating clients on frameworks, control implementation best practices, and maintenance for sustained compliance.
Documentation Delivery: Develop and deliver comprehensive documentation, including policies, risk assessments, and custom compliance reports.

Performance & Metrics

Billability Targets: Meet or exceed target billable revenue by delivering projects efficiently and effectively.
Client Satisfaction: Uphold a high Net Promoter Score (NPS) as a measure of client engagement success.
Continuous Improvement: Seek opportunities to refine the Compliance Scorecard platform and service delivery model based on feedback and industry trends.

Key performance indicators:

On-Time Milestone Completion: = 90%
Engagement Throughput: Completion on time and on budget = 90%
Billable Utilization: = 70% quarterly average
Revenue Contribution: = 90% of quarterly goal
Compliance Gap Closure: = 85% remediated on schedule
First-Pass Audit Success: = 90% of the time with 2 or less NC or exception not impacting a clean attestation or certification
NPS (Client Satisfaction): = 70
Client Retention/Repeat Business: = 90%
Internal Collaboration Feedback: = 8/10
Platform/Service Enhancements: = 2 actionable ideas/quarter
Certifications & Skills Growth: = 1 new relevant industry recognized certification/year
Training & Enablement Sessions: 1–2 sessions/quarter
Escalation Resolution Time: = 90% resolved within 48 hours
Proactive Issue Identification: = 3 potential issues flagged/quarter

Collaboration & Communication

Internal Team Coordination: Work closely with product development and sales teams to ensure seamless integration of services and a first-class client experience.
Voice of the Client: Capture and relay actionable client feedback to drive platform enhancements and strengthen our overall offering.
Thought Leadership: Represent Compliance Scorecard as a GRC and security expert, contributing insights to internal teams and external audiences (MSPs, clients, and partners).

Qualifications

Minimum of 5 Years’ Experience in governance, risk, and compliance (GRC) or risk management.
Experience Working with MSPs: At least 2-3 years supporting MSPs and their clients, with a strong understanding of multi-tenant environments and challenges.
Preferred Certifications: CISM, CISA, CGRC, GRCP, CRISC, or equivalent certifications (candidates holding these will be given additional consideration).
Detail-Oriented & Client-Focused: Exceptional ability to track tasks, manage deliverables, and respond to client needs with precision and professionalism.
Excellent Communication & Presentation Skills: Capable of delivering complex information in clear, concise language to both technical and non-technical audiences.
Strong Customer Service: Skilled at building trust, cultivating relationships, and exceeding client expectations in a fast-paced, deadline-driven environment.
Remote Work Environment: Must be based in the U.S. and able to collaborate effectively via virtual communication channels.

Why Join Compliance Scorecard?

Impactful Role: Your expertise will directly help MSPs and their clients strengthen security posture, reduce risk, and confidently achieve compliance across various industry frameworks.
Innovation-Driven Culture: Work with a forward-thinking team committed to evolving our platform and services based on real client needs.
Collaborative Environment: Partner with top-tier professionals, including leading experts in RMFs and other regulatory frameworks.
Flexibility & Growth: Enjoy a remote-first culture that encourages continuous learning, professional development, and career advancement opportunities.